Support Center
Get help with your Tialoc Tech platform
How can we help you?
Our dedicated support team is here to assist you with any questions or issues you may have with the Tialoc Tech platform. Whether you need technical assistance, have feature requests, or want to learn more about our capabilities, we're committed to providing you with the best possible support experience.
We offer multiple ways to get in touch with our team, including email support, phone support for enterprise customers, and the ability to schedule one-on-one sessions with our technical experts. Our goal is to ensure your success with our logistics platform.
For immediate assistance, please use the contact methods below or reach out to us directly. We typically respond to all inquiries within 24 hours and are available Monday through Friday, 9 AM to 6 PM EST.
Frequently Asked Questions
How do I get started with the platform?
Getting started is easy! After signing up, you'll receive a welcome email with setup instructions. You can also schedule a demo call with our team to walk through the platform features.
What integrations are available?
We support integrations with major ERP systems, WMS platforms, carrier APIs, and e-commerce platforms. Check our documentation for a complete list of supported integrations.
How does pricing work?
Our pricing is based on the number of shipments processed per month. We offer flexible plans from Starter to Enterprise, with custom pricing available for large organizations.
Is there a mobile app?
Yes! Our mobile app is available for iOS and Android, providing real-time tracking, route optimization, and warehouse management capabilities on the go.
What kind of support do you offer?
We offer 24/7 email support for all customers, with priority support for Growth and Enterprise plans. We also provide phone support and dedicated account managers for Enterprise customers.
Contact Support
Office Address
Visit our headquarters for in-person support
2436 Trenton Ave, Suite 137Philadelphia, PA 19125, USA
System Status
Platform Services
All systems operational
API Services
All endpoints responding normally
Mobile App
App services running smoothly
Scheduled Maintenance
Next maintenance window: Sunday 2AM PST